Privacy Policy

Introduction

This Privacy Policy explains how Fallsview Online Casino (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you access our website, mobile applications, or other online services (collectively, the “Services”). We are committed to protecting your privacy and handling your data with transparency.

Information We Collect

Personal Information

We collect the following types of personal information:

Identity information: full name, date of birth, nationality, government-issued ID details
Contact information: email address, telephone number, residential address
Financial information: payment method details, transaction history, banking information
Account information: username, password, security questions
Verification information: copies of identification documents, proof of address, source of funds documentation

Technical Information

We automatically collect:

Device information: IP address, device type, operating system, browser type
Usage data: pages visited, time spent on site, games played, betting patterns
Location data: approximate location based on IP address
Cookies and similar technologies: as detailed in our Cookie Policy

How We Use Your Information

We use your personal information for the following purposes:

Essential Operations

Account creation and management
Identity and age verification
Processing deposits and withdrawals
Game functionality and integrity
Customer support
Fraud prevention and security measures

H3 Legal Obligations

Compliance with gambling regulations
Anti-money laundering (AML) verification
Know Your Customer (KYC) procedures
Tax reporting requirements
Responding to legal requests from authorized authorities

Legitimate Interests

Improving our Services and user experience
Analyzing game performance and player preferences
Troubleshooting technical issues
Internal auditing and business planning

With Your Consent

Providing tailored recommendations and offers
Conducting market research
Communicating about promotions and events
Sending marketing communications

Legal Basis for Processing

We process your personal information based on:

Performance of our contract with you
Compliance with legal obligations
Our legitimate interests
Your consent, where applicable

Information Sharing

We may share your personal information with:

Service Providers

Payment processors
Identity verification services
Hosting providers
Customer support tools
Analytics services

Regulatory Bodies

Provincial gambling authorities
Financial intelligence units
Gaming commissions
Tax authorities

Corporate Affiliates

Parent company and subsidiaries within our corporate group

Other Third Parties

In connection with a business transaction (merger, acquisition, sale)
To enforce our terms of service
To protect our rights, privacy, safety, or property
To respond to legal requests when required by law

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Retention periods are determined by:

The duration of your relationship with us
Legal and regulatory requirements
Tax and accounting obligations
Dispute resolution needs
Fraud prevention purposes

Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

Access your personal information
Correct inaccurate data
Delete your personal information in certain circumstances
Restrict or object to processing
Data portability
Withdraw consent
Lodge a complaint with a supervisory authority

To exercise these rights, please contact our Privacy Officer using the details provided below.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of sensitive data
Secure socket layer (SSL) technology
Firewall protection
Regular security assessments
Staff training on data protection
Access controls and authentication procedures

Despite our efforts, no system can guarantee absolute security. We encourage you to use strong passwords and maintain the confidentiality of your login credentials.

International Data Transfers

Your personal information may be transferred to, stored, and processed in countries outside Canada where our service providers maintain facilities. We ensure appropriate safeguards are in place to protect your information during such transfers, in compliance with applicable data protection laws.

Children’s Privacy

Our Services are not intended for individuals under the legal gambling age in Ontario (19 years). We do not knowingly collect personal information from minors. If we become aware that we have collected personal information from a minor, we will take steps to delete that information.

H2 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes through our website or by other means before the changes take effect.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer at:

Privacy Officer
Fallsview Online Casino
6380 Fallsview Boulevard
Niagara Falls, Ontario
L2G 7X5
Canada

Email: [email protected]
Phone: 1-888-325-5788

For complaints or inquiries relating to our privacy practices, you may also contact the Office of the Privacy Commissioner of Canada or the Information and Privacy Commissioner of Ontario.